Chat & Order Helper
Unlimited chat sessions, one connected owner mailbox and the staff answer device on every device in one location.
$29 per location per month, first 90 days free
AI chat and order helper
Chat on your website answers from your live stock and helps visitors build an order: $29 a month, first 90 days free.
Esplanda POS and your website are free to start, with no card needed. Add paid tools only when you want them. See Esplanda pricing.
In short
Esplanda's AI Chat & Order Helper is an AI chatbot for small business websites that answers hours, price and stock from your live catalog and helps a visitor build an order.
$29 a month per location, and the first 90 days are free, with unlimited chat sessions, one connected owner mailbox and the staff answer device. No setup fee and no contract.
What you get
Chat is the part your customers see. The same engine works in two other places, and both come with it.
Hours, directions, price, stock, order status and help putting a basket together. Unlimited sessions.
Your business mailbox, sorted: what needs you comes to the top, and the rest comes with a reply already drafted.
The same stock, price and order-status lookup on a phone or tablet on the floor, so a question doesn't walk to the back office.
Live stock
Most visitors come to ask one thing: do you have it? A chat box that searches your website text or takes a message leaves that question for later. Esplanda answers it now.
It reads your catalog and stock at the moment the question is asked, from Esplanda POS or a register connected to Esplanda. Out of stock? It offers what you do have.
A visitor who half knows what they want gets a short conversation and a basket, item by item. The order arrives in your register like any online order.
Complaints, refunds, disputes and anyone who asks for a person come to you, with the conversation attached. Card details are never taken in chat.
What it costs
One flat price per location, bought on its own beside the free register and the free website. It runs live on your storefront from the day you switch it on, and text carries no per-minute cost. The first 90 days are free: nothing is held back during them, and nothing changes at the end except the invoice.
Unlimited chat sessions, one connected owner mailbox and the staff answer device on every device in one location.
$29 per location per month, first 90 days free
Unlimited sessions, answering real visitors from your real catalog, with no per-chat or per-message fee.
$0 extra
Connect a second business mailbox to inbox triage.
$29 per mailbox per month
No setup fee · No contract · No per-user fees · Every line on Esplanda pricing
Chat or phone
The two lines answer the same questions from the same data, in different places. Start with chat; add the phone when calls go unanswered.
| AI Chat & Order Helper | AI Phone | |
|---|---|---|
| Price | $29 a month, first 90 days free | $149 a month |
| Usage | Unlimited chat sessions | 500 answered minutes, then 20¢ a minute |
| Where the customer is | On your website | On the phone |
| Answers from live stock | Yes | Yes |
| Builds an order into the register | Yes | Yes |
| Best when | Your customers are online and the questions repeat | Your phone rings during service and nobody can reach it |
The phone line is explained on the AI receptionist page, and its price on the AI receptionist cost page.
Questions
$29 per location per month, and the first 90 days are free. That covers unlimited chat sessions on your website, one connected owner mailbox and the staff answer device on every device in one location. An additional mailbox or an additional location is $29 each. There is no contract and no setup fee.
Because a number is better than a claim. The helper switches on when you start and runs live on your storefront, answering real visitors from your real catalog, with nothing held back. The invoice at day 91 carries the count of conversations it handled and orders it helped build over those 90 days, from your own records. If that count is low, do not buy it.
It reads your live catalog and stock at the moment the visitor asks, from Esplanda POS or from a register connected to Esplanda. It answers from the shelf, not from a script or a search over your website text. When it says there are three left, that is your stock count answering.
Both. A visitor who knows what they want gets an answer. A visitor who half knows gets help assembling a basket from what is in stock, item by item, with substitutions offered when something is out. The order lands in your register the same way a web order does, and your staff see it the same way.
They are the same answer engine in two more places. Owner inbox triage sorts your business mailbox, puts the messages that need you at the top and drafts replies to the rest. The staff answer device gives anyone on the floor the same stock, price and order-status lookup the chat uses, on a phone or a tablet.
No. Chat sessions are unlimited, with no meter and no per-message fee, because text carries no per-minute cost. The $29 covers every chat on your website, one connected owner mailbox and the staff answer device in one location.
Phone calls are a separate line, AI Phone: $149 per location per month, with 500 answered minutes, then 20¢ a minute, and a hard ceiling at 1,000 minutes until you approve a top-up. It answers from the same data as the chat. The phone line is explained on the AI receptionist page.
Yes. Liquor and wine stores, grocery and convenience stores, restaurants and bars, retail shops and service businesses get the same three things for the same $29. In a service business, it answers hours, location, what you do and what it costs before the visitor leaves.
Card details are never taken in chat or in a drafted email. Payment happens through your normal checkout, after the order exists.
Running a liquor store? See our liquor store software. A café or bar? See restaurant management software. A salon or repair shop? See service business management software. Selling online too? The chat sits on the free online ordering system.
Start free today, or book a demo and we'll show the chat answering from your own catalog. $29 a month per location after the first 90 days free, with unlimited chats.
Esplanda POS and your website are free to start, with no card needed. Add paid tools only when you want them.