The definition of busy social hubs are loud pubs and lounges where people can mingle and enjoy the lively atmosphere. These restaurants use a combination of advanced technology and strategic techniques in the background to maintain their high traffic and provide great guest experiences. This article explores the characteristics in common that these successful venues have, emphasizing their technology advancements and operational tactics. Whether you're an experienced bar owner or hoping to work in a busy business, knowing five essential characteristics can help you succeed in the cutthroat hospitality sector.
Typical characteristics of busy bars and lounges include a variety of business plans and cutting-edge technology that distinguish them from rival establishments. These businesses use a variety of strategies to attain and maintain their large volume, placing a high priority on productivity, client pleasure, and revenue production. Let's examine some of the essential characteristics that characterize these flourishing spaces:
Efficient Operations Through Technology:
High-volume bars and lounges leverage technology to streamline operations. They often use handheld POS systems for efficient order-taking, payment processing, and table-side service, reducing wait times and enhancing the overall guest experience.
Active Online Presence:
Maintaining an active and user-friendly website is crucial for high-volume bars and lounges. A well-designed website serves as a digital hub for customers to explore offerings, stay informed about events and specials, and make online reservations.
Utilization of Gift Cards:
Gift cards are powerful marketing tools for increasing customer loyalty and boosting sales. High-volume bars and lounges often implement gift card programs to promote special promotions, incentivize repeat visits, and attract new customers.
Diverse Food Menu:
Offering a full food menu enhances the customer experience and encourages guests to stay longer and spend more. High-volume bars and lounges prioritize providing a diverse selection of appetizers, entrees, and snacks to maximize revenue potential.
Efficient Kitchen Operations:
Implementing a Kitchen Display System (KDS) improves order accuracy, streamlines communication between the front and back-of-house, and enhances overall operational efficiency.
Online Ordering System:
To cater to tech-savvy customers, high-volume bars and lounges adopt online ordering systems. These systems allow customers to conveniently order food and drinks from their mobile devices, ensuring smooth order management and timely delivery.
Regular Events and Entertainment:
Hosting regular events such as themed nights, trivia competitions, and sports viewing parties creates a lively atmosphere that attracts a diverse customer base and encourages repeat visits. Live music and other forms of entertainment further enhance the overall guest experience.
What to look for when staffing a high-volume bar
It takes great thought to staff a high-volume bar in order to guarantee flawless operations and top-notch customer service. When hiring people for a high-volume bar, keep the following important roles in mind and qualities in mind:
Bar Manager: A skilled bar manager is essential for overseeing the entire establishment during service. They should have strong leadership skills, the ability to stay calm under pressure, and a keen eye for detail. Bar managers should also be proficient in developing new cocktail recipes, managing supplier orders, and implementing guest acquisition and retention strategies.
High-Volume Bartenders: Bartenders are the frontline staff responsible for crafting drinks and engaging with guests. They should be cool under pressure, skilled at making conversation, and knowledgeable about different alcohols and cocktails. High-volume bartenders should also be proficient in managing their mise en place and ensuring ingredients are properly prepped to maintain efficiency during service.
Barbacks: Barbacks play a crucial role in supporting bartenders and ensuring smooth operations. They are responsible for tasks such as changing kegs, hauling ingredients, and maintaining cleanliness. Barbacks should be hardworking, reliable, and able to work efficiently in a fast-paced environment.
Servers: Servers play a key role in delivering drinks and food to guests in a timely and efficient manner. They should have excellent communication skills, a friendly demeanor, and the ability to multitask effectively. Servers should also be knowledgeable about the menu and able to make recommendations to guests.
Security Staff: High-volume bars often require security staff to maintain a safe and secure environment for guests and staff. Security staff should be trained in conflict resolution, able to handle difficult situations calmly, and vigilant in enforcing safety protocols.
Support Staff: Additional support staff, such as hosts/hostesses and bussers, may be needed to ensure smooth operations. These staff members should be able to work efficiently as part of a team and provide excellent customer service.
Priming your bar operation for sustainable success
These typical characteristics of loud bars and lounges should have inspired some of your own ideas. They work well for serving bottle service, creative cocktails, and beer buckets alike.
It's crucial to note that while any of these strategies or tools might serve as a springboard for developing or improving your own bar business plan, none of them are promises to improve your company.
